At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve financial targets.
- Company: Join a dynamic company that values inclusivity and personal development.
- Benefits: Earn a competitive salary, bonuses, generous holiday, and exclusive staff discounts.
- Other info: Enjoy a flexible work-life balance with opportunities for growth and learning.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for high standards and experience in leading teams; no pawnbroking experience needed.
The predicted salary is between 34000 - 34000 £ per year.
Salary: £34,000.00 per annum, plus the chance to earn up to £4,000 discretionary bonus each year.
Hours: 37.5 hours per week (Full time)
Location: Eastbourne
About the role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required, as we offer a comprehensive training program.
Key responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
- Collaborate with the wider regional team, sharing best practices and supporting overall business success
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
What we’re looking for
- A passion for high standards and delivering exceptional experiences for both customers and colleagues
- Strong verbal and written communication skills
- Proven ability to lead, motivate, and develop a team
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment
- Multilingual skills are a bonus
What we offer
- 30 days of holiday (incl. bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Eastbourne employer: H&T Group plc
H&T is an exceptional employer that prioritises employee growth and development, offering a comprehensive training programme for new Store Managers in Eastbourne. With a strong focus on creating a positive and inclusive work culture, employees enjoy generous benefits such as 30 days of holiday, private healthcare, and significant staff discounts, all while being part of a team that values high standards and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Full Time - Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Store Manager role, and who knows? They might just have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and team development. We want you to show how your passion aligns with their mission, so practice answering common questions and think of examples that highlight your leadership skills.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for the Store Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to lead with purpose and inspire others.
We think you need these skills to ace Store Manager - Full Time - Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership abilities and any customer service experience, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how you can inspire a team. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s hitting sales targets or developing your team, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at H&T Group plc
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare specific examples from your past experiences where you've successfully motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of a few scenarios where you turned a negative experience into a positive one. Highlight your problem-solving skills and your commitment to exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in the store.
