Deputy Manager - Full Time - Shepherds Bush

Job details

Salary £30,500 per annum (Includes London Weighting) plus the chance to earn up to £2,400 discretionary bonus (performance-related).

Contractual hours 37.5 | Basis Full time | Region W12 8LH

Job category/type: Store Operations
Date posted 06/07/2026 | Job reference REQ2240

Job description

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. The starting salary is £30,500 per annum (Includes London Weighting Allowance). Location: Shepherd\'s Bush. Job Type: Full Time. Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.

About the Role

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all customers. You’ll help ensure the store runs smoothly, meets financial goals, and remains compliant with regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued. No prior Pawnbroking experience is required as we offer a comprehensive training programme.

Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions

What We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer-facing role
• Multilingual skills are a bonus – additional languages are highly valued but not required

What We Offer

We provide a comprehensive benefits package with full training and ongoing development. We foster a supportive and inclusive team environment where your contributions are valued. Benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days
• Private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts (up to 25% off jewellery and high-end watches)
• Incentive schemes to reward achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.