At a Glance
- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, a leading financial services provider with a focus on customer experience.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make a real impact by supporting your team and driving store success.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 29750 - 29750 £ per year.
Deputy Store Manager – support the Store Manager in leading a motivated, well‑trained team to deliver exceptional customer service at H&T's Clapham High Street store. You will ensure the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards, while fostering a positive, inclusive working environment.
Salary: £29,750.00 per annum (includes London Weighting). Hours: 37.5 per week. Opportunity to earn: up to £2,400 per year in discretionary performance bonus.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer‑first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer‑facing role.
- Multilingual skills are a bonus.
Benefits
- 30 days holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Deputy Manager - Full Time - Clapham High St employer: H&T Group plc
H&T is an exceptional employer located in the vibrant Clapham High Street, offering a supportive and inclusive work culture that prioritises employee development and customer satisfaction. With competitive benefits such as 30 days of holiday, private healthcare, and generous staff discounts, employees are encouraged to thrive both personally and professionally while contributing to a dynamic team environment. The opportunity for performance bonuses and a commitment to fostering a motivated workforce makes H&T a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Full Time - Clapham High St
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Deputy Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've motivated teams or improved customer experiences in previous roles. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Deputy Manager - Full Time - Clapham High St
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight any previous supervisory or management experience, especially in customer-facing roles, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can support and motivate a team. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – just like how we interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at H&T Group plc
✨Know the Company Inside Out
Before your interview, make sure you research H&T thoroughly. Understand their values, mission, and what sets them apart in the financial services sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully trained or supported colleagues. Highlight how you fostered a positive environment and achieved team goals.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer service challenges. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
