At a Glance
- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join a dynamic retail company with a focus on customer experience.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Passion for customer service and previous supervisory experience required.
The predicted salary is between 30000 - 32000 £ per year.
Salary: £28,250.00 per annum, plus the chance to earn up to £2,400 performance‑related bonus.
Hours: 37.5 hours per week.
Contract: Full Time.
Location: Canton – Cardiff.
Benefits: A wide variety of company benefits from our Perk Central platform, including employee discounts on jewellery and travel money, a cycle‑to‑work scheme, season ticket loans, and many more.
About the Role
As Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
Qualifications and Experience
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- Strong desire to lead, support, and develop others.
- Customer‑first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer‑facing role.
- Multilingual skills a bonus.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts via employee perks portal.
Deputy Manager - Full Time - Canton - Cardiff employer: H&T Group plc
As a Deputy Manager in Canton, Cardiff, you will thrive in a dynamic work environment that prioritises employee well-being and development. With a comprehensive benefits package including generous holiday allowances, private healthcare, and exclusive discounts, our company fosters a culture of support and growth, ensuring you have the tools to succeed while delivering exceptional service to our customers. Join us to be part of a motivated team where your leadership skills can shine and make a real impact.
