At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Earn £12.75 per hour, rising to £13.44, plus bonuses and generous discounts.
- Other info: Enjoy 30 days holiday, flexible working, and clear career progression.
- Why this job: Make a difference every day in a supportive and diverse team environment.
- Qualifications: Passion for customer service; multilingual skills are a bonus.
The predicted salary is between 12.75 - 12.75 £ per hour.
Salary £12.75 per hour, increasing to £13.44 after training, with discretionary bonuses up to £2,000 per year, pro‑rated for 15 hours per week.
Contractual hours: 15 hours per week, part‑time.
Location: Cambridge (CB2 1DP).
Are you passionate about helping people and delivering great service? We are looking for a role where every day is different and you can truly make a difference. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
- We provide a comprehensive benefits package that goes beyond the basics, with full training, ongoing development, and clear pathways for career progression.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
H&T is an Equal Opportunities Employer and welcomes applications from all backgrounds.
Sales Assistant - Part Time - Cambridge - 15 Hours employer: H&T Group plc
H&T is an exceptional employer located in the vibrant city of Cambridge, offering a supportive and inclusive work environment where every team member's contributions are valued. With a focus on professional growth, employees benefit from comprehensive training, generous holiday allowances, and a range of perks including private healthcare and substantial staff discounts. Join us to be part of a passionate team dedicated to delivering outstanding customer service while enjoying clear pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time - Cambridge - 15 Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like H&T Group plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at H&T Group plc and let us see your personality shine through!
We think you need these skills to ace Sales Assistant - Part Time - Cambridge - 15 Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and H&T Group plc.
Get Familiar with Our Brand:Before applying, take some time to learn about H&T Group plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at H&T Group plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress H&T Group plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which H&T Group plc will surely appreciate.
