At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a leading business with over 285 stores across the UK.
- Benefits: Earn £12.75 per hour, bonuses, 30 days holiday, and exclusive staff discounts.
- Other info: Flexible hours, full training provided, and great career growth opportunities.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
Salary: Starting rate £12.75 per hour, increasing to £13.44 after full training has been completed. The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
Location: Boston
Job Type: Part‑time – 15 hours per week for a 12‑month fixed‑term contract. Flexibility: Full flexibility from Monday to Sunday is required.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offer tailored solutions and ensure they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Apply online.
Sales Assistant - Part Time 15 Hrs - 12 Month FTC - Boston employer: H&T Group plc
H&T is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where every team member is valued. With comprehensive training, flexible working hours, and generous benefits including 30 days of holiday and exclusive discounts, employees in Boston can thrive both personally and professionally while contributing to a customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time 15 Hrs - 12 Month FTC - Boston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like H&T Group plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at H&T Group plc and let us see your personality shine through!
We think you need these skills to ace Sales Assistant - Part Time 15 Hrs - 12 Month FTC - Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and H&T Group plc.
Get Familiar with Our Brand:Before applying, take some time to learn about H&T Group plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at H&T Group plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress H&T Group plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which H&T Group plc will surely appreciate.
