At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy a competitive salary, bonuses, and a wide range of employee perks.
- Other info: Full training provided, with clear pathways for career progression and a supportive team environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
Job reference: REQ2317
Date posted: 04/08/2026
Job category/type: Store Operations
Salary: £24,863.00 per annum, plus the chance to earn up to £2,000 discretionary bonus over each year pro rated.
Contractual hours: 37.5
Basis: Full time
Region: B42 1AA
Package: A wide variety of company benefits from our Perk Central platform including employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel, and many more.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.
Location: Perry Barr
Job Type: Full-time 37.5 contracted hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.
About the Role:
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities:
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer:
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high-end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Sales Assistant - Full Time - Perry Barr in Birmingham employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
