At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Earn £13.52 per hour plus bonuses, with great employee discounts and perks.
- Other info: Enjoy flexible hours, career progression, and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 13.52 - 13.52 £ per hour.
Salary: £13.52 per hour (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro-rated.
Contractual hours: 30
Basis: Part time
Region: W3 6QZ
Package: A wide variety of company benefits from our Perk Central platform, employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many more.
Job description:
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Location: Acton
Job Type: Part-time - 30 contracted hours - This will be 5 full days
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About the Role:
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities:
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer:
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high-end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to join a company that puts people first?
Sales Assistant - Part Time - Acton - 30 Hours employer: H&T Group plc
At H&T, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Stirling. Our team members enjoy comprehensive benefits, including generous holiday allowances, ongoing training, and clear pathways for career progression, all while being part of a passionate group dedicated to delivering outstanding customer service. With the opportunity to earn discretionary bonuses and access to exclusive employee discounts, H&T is committed to recognising and rewarding the contributions of every colleague.
