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- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £29,750 plus bonuses, 30 days holiday, and generous staff discounts.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for customer service and leadership; previous management experience preferred.
- Other info: Comprehensive training provided with clear pathways for career progression.
The predicted salary is between 29750 - 29750 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £29,750 Per Annum (Includes London Weighting Allowance)
Location: Waltham Cross
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time - Waltham Cross employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Full Time - Waltham Cross
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Deputy Store Manager and be ready to share examples of how you've led teams or delivered exceptional customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take pride in your appearance reflects well on your commitment to high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Deputy Store Manager position.
We think you need these skills to ace Deputy Manager - Full Time - Waltham Cross
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how much you care about leading teams and making a positive impact in the community!
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles or customer-facing positions. We love seeing how your skills align with what we’re looking for in a Deputy Store Manager.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for H&T. Share specific examples of how you've motivated teams or delivered exceptional service in the past – we want to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T. Understand their values, mission, and what sets them apart in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated or developed others. Highlighting your leadership style and how it aligns with H&T's values can make a strong impression.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've delivered exceptional service or resolved conflicts. This will demonstrate your customer-first mindset and proactive attitude, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.