At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Earn £13.52 per hour, with bonuses and generous holiday allowance.
- Other info: Flexible hours, supportive team, and great career growth opportunities.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: No experience needed, just a passion for helping others.
The predicted salary is between 13 - 14 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £13.52 per hour, increasing to £14.21 once full training has been completed (Includes London Weighting Allowance)
Location: Sutton
Job Type: Part‑time – 22.5 contracted hours
Flexibility: Full flexibility from Monday to Sunday is required
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first?
Sales Assistant - Part Time in Sutton employer: H&T Group Ltd
At H&T, we pride ourselves on being a supportive employer that values diversity and fosters professional growth. Our Sutton location offers a dynamic work environment where every day presents new challenges, and our commitment to employee well-being is reflected in our generous benefits package, including 30 days of holiday and opportunities for performance-based bonuses. Join us to make a meaningful impact while enjoying a rewarding career in the UK's leading pawnbroker and jewellery retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time in Sutton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your personality! We want to see the real you, so don’t be afraid to let your passion for helping others shine through. A friendly and approachable attitude can make all the difference in a customer-focused role like this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team at H&T. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant - Part Time in Sutton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering great service and making a difference in customers' lives.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight any relevant skills or experiences that align with what we’re looking for, even if they’re from different fields.
Be Yourself:We value diverse perspectives, so don’t be afraid to let your personality come through in your writing. Authenticity is key, and we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures your application gets to us directly, so we can review it promptly.
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully helped someone or provided excellent service. This will demonstrate your passion for helping people, which is exactly what they're looking for.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you how you'd handle a difficult customer or a specific situation. Practise these scenarios beforehand so you can respond confidently and showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
