HR Shared Services Specialist in Sutton

• Location
• Sutton Support Centre (Hybrid Working)
• Contract Type
• Permanent
• Salary
• £37,500 per annum
• Department
• Human Resources
• Closing Date
• 23/09/2026
• Join Our HR Team

We are seeking an experienced and customer-focused HR Shared Services Specialist to join our Human Resources team.

The successful candidate must have experience using Dayforce HR Platform.

This is an exciting opportunity for a proactive HR professional who thrives in a fast-paced environment and is passionate about delivering an outstanding employee experience.

You will play a vital role in ensuring HR processes are delivered efficiently, consistently, and compliantly, while contributing to the ongoing development of HR systems, processes, and continuous improvement initiatives.

• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.
• What You'll Be Doing
• HR Operations & Administration
• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.
• HR Advice & Employee Support
• Act as a first point of contact for employees and managers, providing guidance on HR policies, procedures, and employment-related matters.
• Support managers in handling routine employee issues, applying sound judgement and identifying appropriate escalation routes where needed.
• Build strong relationships with stakeholders and deliver a professional, customer-focused HR service.
• Identify trends in HR queries and recommend improvements to processes, guidance, and self-service resources.
• HR Systems & Data
• Support the implementation and ongoing enhancement of HR systems and digital solutions.
• Assist with data migration, validation, cleansing, and system mapping activities.
• Participate in User Acceptance Testing (UAT) to help improve system functionality and user experience.
• Develop user guides and support managers and employees with system adoption and self-service tools.
• Generate reports and analyse HR data to provide meaningful insights.
• Continuous Improvement
• Support initiatives that improve HR processes, workflows, and operational efficiency.
• Review and maintain HR procedures and documentation to ensure compliance and best practice.
• Contribute to a culture of continuous improvement across the HR function.

What We're Looking For

Essential Experience & Skills

• Experience using Dayforce, including employee data management, reporting, and analysis.
• Previous experience within a busy HR environment, supporting managers and employees across a broad range of HR matters.
• Experience triaging and managing employee-related queries and issues.
• Strong understanding of HR policies, procedures, and UK employment legislation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong communication, influencing, and stakeholder management skills.
• High levels of accuracy, attention to detail, and confidentiality.

Why Join Us?

• Competitive salary of £37,500 per annum
• Hybrid working model offering flexibility and work-life balance
• Opportunity to contribute to key HR systems and process improvement projects
• Supportive and collaborative team environment
• Exposure to a broad range of HR activities across the employee lifecycle
• Ongoing professional development opportunities

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and experiences.

#J-18808-Ljbffr