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- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £12.75 per hour, flexible hours, and up to £2,000 in bonuses.
- Why this job: Make a real difference every day while growing your skills in a supportive environment.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
- Other info: Enjoy 30 days of holiday and clear pathways for career progression.
The predicted salary is between 24863 - 26400 £ per year.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we’d love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.
Location: Sutton in Ashfield
Job Type: Full-time 37.5 contracted hours - On a 9 Months fixed term contract
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: 30 days of holiday (including...
Customer-First Sales Associate | Flexible Hours + Bonus in Sutton in Ashfield employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-First Sales Associate | Flexible Hours + Bonus in Sutton in Ashfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining our team at H&T.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in our minds as we make our decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer-First Sales Associate | Flexible Hours + Bonus in Sutton in Ashfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about delivering great service and making a difference in customers' lives.
Tailor Your Application: Make sure to customise your application to reflect the role of a Customer-First Sales Associate. Highlight any relevant experiences or skills that align with our values and the responsibilities outlined in the job description.
Be Authentic: We appreciate authenticity! Don’t be afraid to show your personality in your application. Share your unique perspective and how it can contribute to our diverse team at H&T.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them stand out in the pawnbroking and retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer-First Sales Associate, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully helped someone or resolved an issue. This will demonstrate your passion for helping people and your commitment to delivering great service.
✨Prepare for Role-Specific Questions
Expect questions that relate directly to customer service and sales. Think about how you would handle difficult customers or situations where you had to think on your feet. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training processes, or how success is measured in the role. This shows you're engaged and serious about contributing to the team.