At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, a dynamic company with a focus on growth and development.
- Benefits: Enjoy a competitive salary, bonuses, generous holiday, and exclusive discounts.
- Other info: Comprehensive training provided, with clear pathways for career progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for high standards and experience in leading teams is essential.
The predicted salary is between 30000 - 30000 £ per year.
Starting Salary: £34,000.00
Location: Hull
Job Type: Full Time (37.5 hours)
Flexibility: Full flexibility from Monday to Sunday is required.
Bonus Opportunity: Earn up to £4,000 extra each year in discretionary bonuses, pro-rated and based on performance against key KPIs.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer-focused
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
- Collaborate with the wider regional team, sharing best practices and supporting overall business success
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues
- Strong verbal and written communication skills
- Proven ability to lead, motivate, and develop a team
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment
- Multilingual skills are a bonus. The ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Hull employer: H&T Group Ltd
H&T is an exceptional employer located in Hull, offering a vibrant work culture that prioritises employee development and customer satisfaction. With a comprehensive training programme, generous holiday allowances, and a range of benefits including private healthcare and staff discounts, H&T fosters an inclusive environment where team members are motivated to excel and grow in their careers. Join us to lead with purpose and make a meaningful impact in the community.
