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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Passion for high standards and experience in a customer-facing environment.
- Other info: Comprehensive training provided with clear pathways for career progression.
The predicted salary is between 32704 - 42605 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £32,704 - £42,605 per annum (Includes London Weighting Allowance)
Location: Hayes
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
Responsibilities:
- Lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards.
- Achieve financial targets, develop your team, and create a positive, inclusive store environment where colleagues feel motivated and well-trained.
- No prior experience with pawnbroking required — comprehensive training programme provided to ensure you feel confident and supported in all aspects of the role.
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For:
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment.
- Multilingual skills are a bonus — due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high-end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Hayes 2 employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time - Hayes 2
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. Let them know you're on the lookout for a Store Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and passion for customer service. We want to hear your stories about inspiring teams and delivering exceptional experiences!
✨Tip Number 3
Don’t forget to research H&T! Familiarise yourself with our values, culture, and what makes us tick. This will help you stand out during interviews and show that you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining H&T and ready to take the next step in your leadership journey.
We think you need these skills to ace Store Manager - Full Time - Hayes 2
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment, so share examples that highlight your passion!
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Store Manager role. Highlight any previous leadership roles or customer-facing experience, and don’t forget to mention any achievements that demonstrate your ability to drive performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for H&T. Use it to explain how your values align with ours and how you plan to lead and motivate your team. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their team. This will show that you're genuinely interested in the role and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved performance. Be ready to discuss your coaching style and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Focus
Since this role is all about delivering great customer experiences, come prepared with stories that highlight your commitment to customer service. Discuss how you've handled challenging situations and turned them into positive outcomes for customers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the training programme, team dynamics, or how success is measured in the store. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
