At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for high standards required.
The predicted salary is between 33500 - 33500 £ per year.
Are you a natural leader with a passion for people, performance, and customer service?
Do you thrive in a fast-paced customer environment where you can make a real difference in your community?
If so, we’d love to welcome you to H&T as a Store Manager.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £33,500 per annum (Includes London Weighting Allowance). Location: East London. Job Type: Full Time. Full flexibility from Monday to Sunday is required.
Opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About The Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards.
You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role.
No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
- What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment.
- Multilingual skills are a bonus - the ability to speak additional languages is highly valued, though not required.
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics.
From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference.
Apply now to join H&T and take the next step in your leadership journey.
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Store Manager - Full Time - East London employer: H&T Group Ltd
At H&T, we pride ourselves on being a leading employer in the retail sector, offering a dynamic work environment where every day presents new opportunities to make a positive impact. Our team-oriented culture fosters personal growth and development, supported by comprehensive training and generous benefits, including up to 33 days of holiday and exclusive discounts. Located in Boston, we are committed to providing our employees with a rewarding experience that values their contributions and promotes a healthy work-life balance.
