At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: 30 days holiday, private healthcare, generous discounts, and performance bonuses.
- Other info: Full training provided; no experience needed!
- Why this job: Make a real difference every day in a supportive and dynamic team.
- Qualifications: Genuine interest in people and a willingness to learn.
The predicted salary is between 24863 - 26400 £ per year.
About The Role
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required
Qualifications
- Genuine interest in people, strong sense of integrity, willingness to learn, and the ability to adapt in a fast‑paced environment.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Salary: Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.
Location: Ellesmere Port
Job Type: Full‑time 37.5 contracted hours
Flexibility: Full flexibility from Monday to Sunday is required.
Opportunity to earn up to £2,000 extra each year in discretionary bonuses based on performance against key KPIs.
Sales Assistant - Full Time - Ellesmere Port employer: H&T Group Ltd
At H&T, we pride ourselves on being a supportive and inclusive employer, where every team member is valued for their unique contributions. Our Ellesmere Port location offers a dynamic work environment with ample opportunities for professional growth, comprehensive training, and generous benefits including 30 days of holiday, private healthcare, and exclusive discounts. Join us to make a meaningful impact while enjoying a rewarding career in the UK's leading pawnbroker and jewellery retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past where you've provided great service. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows you care about the opportunity and are serious about joining their team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of everything and ensures you get the attention you deserve. Plus, it’s super easy!
We think you need these skills to ace Sales Assistant - Full Time - Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share a little about why you love delivering great service and how you can make a difference in our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your genuine interest in the role. Mention any relevant skills or experiences that align with what we’re looking for, even if they’re not directly related to pawnbroking.
Be Authentic:We value integrity and authenticity, so don’t be afraid to let your personality shine through. Share your story and what makes you unique – it helps us get to know you better!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at H&T Group Ltd
✨Show Your Passion for People
Make sure to express your genuine interest in helping others during the interview. Share examples of how you've provided great service in the past, even if it's not in a retail setting. This will show that you understand the importance of customer care.
✨Demonstrate Adaptability
Since the role involves a fast-paced environment, be ready to discuss how you've successfully adapted to changes or challenges in previous roles. Highlighting your flexibility will resonate well with the interviewers.
✨Know the Company
Do a bit of homework on H&T and its services. Familiarise yourself with pawnbroking and the products they offer. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.
