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- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real impact in your community while growing your retail career.
- Qualifications: Passion for customer service and leadership; previous experience preferred but not required.
The predicted salary is between 29750 - 29750 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £29,750 Per Annum (Includes London Weighting Allowance)
Location: Waltham Cross
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Retail Deputy Manager employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Deputy Store Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to retail management. Think about how you would motivate a team or handle a difficult customer situation, and be ready to share your experiences!
✨Tip Number 3
Show your passion for customer service during interviews. Share stories that highlight your commitment to delivering exceptional experiences and how you've positively impacted your previous teams or customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about leading a team and making a difference in the community!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the Deputy Store Manager role. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T and its values. Understand their commitment to exceptional customer service and community impact. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to train and develop others, as this is key to the role.
✨Demonstrate a Customer-First Mindset
H&T values a customer-first approach, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific situations where your actions made a positive impact on customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.