At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £12.75 per hour, increasing after training, plus bonuses and generous discounts.
- Other info: Enjoy 30 days holiday, flexible hours, and clear career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12 - 13 € per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we’d love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Newcastle
Job Type: Part-time – 15 Hours – This will be 2 full days.
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Sales Assistant - Part Time - Newcastle - 15 Hours in Newcastle upon Tyne employer: H&T Group Ltd
At H&T, we pride ourselves on being a supportive and inclusive employer, where every team member is valued for their unique contributions. Our Newcastle location offers a dynamic work environment with opportunities for professional growth, comprehensive training, and a generous benefits package, including flexible holiday options and performance-based bonuses. Join us to make a meaningful impact while enjoying a rewarding career in the UK's leading pawnbroker and jewellery retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time - Newcastle - 15 Hours in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your passion for helping people and delivering great service, which is exactly what they're looking for.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your flexibility! They want someone who can work across different days, so be upfront about your availability. If you can be flexible, it’ll make you a more attractive candidate. Plus, it shows you're keen to jump in and help out wherever needed!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at H&T!
We think you need these skills to ace Sales Assistant - Part Time - Newcastle - 15 Hours in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share a brief story or example that highlights your customer service skills and genuine interest in making a difference.
Tailor Your CV:Make sure your CV reflects the key responsibilities mentioned in the job description. Highlight any relevant experience, even if it’s not directly in pawnbroking, to show how you can contribute to our team.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way in showing us you’re a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. They might ask you to demonstrate how you would handle a customer inquiry or complaint. Practise these scenarios beforehand so you can showcase your problem-solving skills and friendly approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you're not just interested in the job, but also in how you can grow within the company.
