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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Passion for high standards and experience in a customer-facing role.
- Other info: Comprehensive training provided; no prior pawnbroking experience needed.
The predicted salary is between 37000 - 37000 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‐paced customer environment where you can make a real difference in your community? If so, we would love to welcome you to H&T as a Store Manager.
At H&T you will join a passionate team at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting salary: £37,000 (Grade 1 Store with Town Manager Allowance) (additional £3,000 to oversee two stores is not included in the base salary)
Location: Luton & Dunstable
Job type: Full Time, 37.5 hours per week
Flexibility: Full flexibility from Monday to Sunday is required.
Opportunity to earn up to £4,000 extra each year in discretionary bonuses, pro‐rated and based on performance against key KPIs.
About the role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You will be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‐trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme.
Key responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‐skilled and customer‐focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What we’re looking for
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a financial services or customer‐facing environment.
- Multilingual skills are a bonus.
What we offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Private healthcare plan.
- Cycle‐to‐work scheme and season‐ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‐end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Multi Store Manager - Full Time - Luton/Dunstable employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Store Manager - Full Time - Luton/Dunstable
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. You never know who might have a lead on that perfect Store Manager role at H&T.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and passion for customer service. We want to hear your stories!
✨Tip Number 3
Don’t forget to research H&T! Familiarise yourself with their values and what makes them tick. This will help you stand out as a candidate who truly gets the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Multi Store Manager - Full Time - Luton/Dunstable
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment, so share examples that highlight your passion!
Tailor Your CV: Make sure your CV is tailored to the role of Store Manager. Highlight relevant experience, especially in leading teams and achieving targets. We love seeing how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for H&T. Be genuine, and don’t be afraid to show your personality! Explain how you can contribute to our team and community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what they stand for. Familiarise yourself with their customer service approach and how they support their teams. This will show that you're genuinely interested in the role and ready to lead a team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This is your chance to demonstrate your ability to inspire others and drive results.
✨Emphasise Customer Service Excellence
Since this role is all about delivering exceptional customer experiences, be ready to discuss your approach to customer service. Share stories that highlight your commitment to putting customers first and how you've handled challenging situations in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.