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- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive salary, 30 days holiday, and comprehensive training for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Passion for high standards and experience in leading teams.
- Other info: Flexible working hours and a supportive, inclusive environment.
The predicted salary is between 32704 - 42605 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £32,704 - £42,605 per annum (Includes London Weighting Allowance)
Location: Hayes
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
Responsibilities:
- As a Store Manager, lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards.
- Achieve financial targets, develop your team, and create a positive, inclusive store environment where colleagues feel motivated and well-trained.
- No prior experience with pawnbroking required — comprehensive training programme provided to ensure you feel confident and supported in all aspects of the role.
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For:
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment.
- Multilingual skills are a bonus — due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer:
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits: 30 days of holiday (including...
Store Manager - Full Time - Hayes 2 in London employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time - Hayes 2 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. Let them know you're on the lookout for a Store Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your leadership style aligns with H&T's values. We want to see how you inspire teams and deliver exceptional customer service, so have some examples ready to share!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with hiring managers, express your enthusiasm for leading a team and creating a positive store environment. Your energy can really make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the H&T family. Let’s get you that Store Manager position!
We think you need these skills to ace Store Manager - Full Time - Hayes 2 in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can bring that passion to H&T and make a difference in our community!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams or delivering exceptional customer service. We love seeing how your background aligns with our values and the role of Store Manager.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've motivated teams or achieved targets in the past – we want to hear your story!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team at H&T!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their team. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved performance. Be ready to discuss your coaching style and how you can inspire others to deliver exceptional customer service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the store's culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if H&T is the right fit for you.
✨Be Yourself
Authenticity goes a long way. Let your personality shine through during the interview. Share your passion for customer service and community engagement, as these qualities align perfectly with what H&T is looking for in a Store Manager.
