At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Earn £13.52 per hour, with bonuses and generous staff discounts.
- Other info: Enjoy 30 days holiday, career progression, and ongoing training from day one.
- Why this job: Make a difference every day in a supportive and dynamic environment.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 26363 - 29263 £ per year.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £13.52 per hour (£26,363 per annum), increases to £14.21 after full training (includes London weighting allowance)
Location: Woolwich
Job type: Full Time – 37.5 hrs
Flexibility: Full flexibility from Monday to Sunday is required
Potential to earn: up to £2,000 extra annually via discretionary bonuses based on KPI performance
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Sales Assistant - Full Time - Woolwich in London employer: H&T Group Ltd
H&T is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in Woolwich where every team member's contributions are valued. With comprehensive training, clear career progression pathways, and a generous benefits package including 30 days of holiday and exclusive discounts, H&T fosters an environment where you can thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Woolwich in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your passion for helping people and delivering great service, which is exactly what they're looking for.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Sales Assistant. Remember, they want someone who can provide tailored solutions and exceptional customer service!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent H&T's brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a nice touch that keeps you fresh in their minds and reinforces your interest in joining the H&T team.
We think you need these skills to ace Sales Assistant - Full Time - Woolwich in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering great service and making a difference in customers' lives.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight any relevant skills or experiences that align with what we’re looking for, even if they’re from different fields.
Be Yourself:We value authenticity! Don’t be afraid to let your personality come through in your writing. Share your story and what makes you unique; it helps us get to know you better and see how you’d fit into our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from different roles. Highlight your passion for helping people!
✨Prepare for Common Questions
Think about questions like 'How would you handle a difficult customer?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows you're engaged and serious about contributing to the team.
