At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Passion for high standards and experience in a customer-facing role.
The predicted salary is between 34200 - 34200 € per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £34,200.00 (Includes London Weighting)
Location: Dalston
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs. This salary does not include the additional allowance to oversee 2 stores.
About The Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
This vacancy is for a 2 store management.
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment.
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required.
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Multi Store Manager - Full Time - Dalston in London employer: H&T Group Ltd
H&T is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work environment in Dalston. With a comprehensive training programme, generous benefits including 30 days of holiday, and opportunities for career progression, H&T empowers its team to excel in delivering outstanding customer service while fostering a culture of continuous learning and development. Join us to make a meaningful impact in your community as you lead a passionate team at the UK's leading pawnbroker and jewellery retailer.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Store Manager - Full Time - Dalston in London
✨Tip Number 1
Get to know the company culture before your interview. Check out H&T's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or improved customer service. Being able to share these experiences will demonstrate your passion for people and performance, which is exactly what H&T is looking for.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your curiosity about how H&T fosters a positive environment and supports professional growth. This not only helps you gauge if it’s the right fit but also shows you’re serious about contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from H&T, making it easier for us to keep in touch throughout the process.
We think you need these skills to ace Multi Store Manager - Full Time - Dalston in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can make a real difference in our community, so share any relevant experiences that highlight your passion!
Tailor Your CV:Make sure your CV is tailored to the role of Multi Store Manager. Highlight your previous experience in managing teams and delivering exceptional customer service, as this is what we’re really looking for!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your key skills and how they align with our values and expectations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their teams. This will show that you're genuinely interested in the role and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved performance. Be ready to discuss how you can inspire a culture of continuous learning and high standards at H&T.
✨Be Customer-Focused
Since this role is all about exceptional customer service, come prepared with stories that highlight your commitment to customers. Discuss how you've handled challenging situations and ensured customer satisfaction in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if H&T is the right fit for you.
