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- Tasks: Lead a passionate team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £29,750 plus up to £2,400 in bonuses and 30 days holiday.
- Other info: Comprehensive training provided; flexible hours required from Monday to Sunday.
- Why this job: Make a real impact in your community while growing your retail career.
- Qualifications: Passion for leadership, customer service experience, and strong communication skills.
The predicted salary is between 29750 - 29750 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £29,750 per annum (Includes London Weighting Allowance)
Location: South Wimbledon
Job Type: Full Time
Flexibility: This is a Sunday Trading Store - Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits: 30 days of holiday (including...
Deputy Manager - Full Time - South Wimbledon in London employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Full Time - South Wimbledon in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Deputy Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the retail industry. Join groups related to retail management and engage in discussions to showcase your passion and knowledge.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to retail management. Think about how you would motivate a team or handle customer complaints, as these are key aspects of the Deputy Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy Manager - Full Time - South Wimbledon in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight any leadership or customer service experience you have, as this is key for us at H&T.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for retail and how you can contribute to our team. Be sure to mention why you want to work with us specifically at H&T.
Showcase Your Team Spirit: We love a good team player! In your application, give examples of how you've supported and motivated colleagues in the past. This will show us you're a great fit for our inclusive environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T. Understand their values, mission, and what makes them a leader in the pawnbroking and retail jewellery sectors. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your communication skills and how you foster a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've provided exceptional service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your customer-first mindset.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training programmes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.