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- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive salary, 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for customer service and previous supervisory experience preferred.
- Other info: Comprehensive training provided with clear pathways for career progression.
The predicted salary is between 28943 - 30190 Ā£ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store.
At H&T, you will join a passionate team working together at the UKās leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Ā£28,943.00 - Ā£30,190.00 (Includes London Weighting Allowance)
Location: Lewisham
Job Type: Full Time 37.5 Hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to Ā£2,400 extra each year in discretionary bonuses, which are proārated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you will support the Store Manager in leading a motivated, wellātrained team to deliver personalised exceptional service to all of our customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You will also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multiāskilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional ināstore environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What Weāre Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customerāfirst mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customerāfacing role
- Multilingual skills are a bonus ā due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts ā up to 25% off jewellery and highāend watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time - Lewisham in London employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Deputy Manager - Full Time - Lewisham in London
āØTip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at H&T or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
āØTip Number 2
Prepare for the interview by researching H&T's values and recent news. Show us that you're not just another candidate; youāre genuinely interested in making a difference in the community and leading a team to success.
āØTip Number 3
Practice your leadership stories! Think of examples where you've motivated a team or delivered exceptional customer service. We want to hear how youāve made an impact in previous roles.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows us youāre serious about joining the H&T family.
We think you need these skills to ace Deputy Manager - Full Time - Lewisham in London
Some tips for your application š«”
Show Your Passion: When writing your application, let your passion for customer service and team leadership shine through. We want to see how excited you are about making a difference in the community and supporting your colleagues!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Deputy Manager role. Focus on your supervisory skills and any achievements that demonstrate your ability to lead a team effectively.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why youād be a great fit!
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre serious about joining our team!
How to prepare for a job interview at H&T Group Ltd
āØKnow the Company Inside Out
Before your interview, take some time to research H&T Group Ltd. Understand their values, mission, and what sets them apart in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
āØShowcase Your Leadership Skills
As a Deputy Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully motivated or developed others. Highlighting your leadership style and how it aligns with H&T's values will make a strong impression.
āØDemonstrate Customer-Centric Thinking
H&T places a high value on exceptional customer service. Be ready to discuss how you've handled challenging customer situations in the past and what strategies you used to ensure a positive outcome. This will showcase your customer-first mindset.
āØPrepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if H&T is the right fit for you.
