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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive salary, bonuses, 30 days holiday, and comprehensive training.
- Why this job: Make a real impact in your community while growing your retail career.
- Qualifications: Passion for customer service and leadership; previous supervisory experience preferred.
- Other info: Flexible hours and a supportive environment that values diversity and growth.
The predicted salary is between 28384 - 29000 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £28,384 - £29,000 (Includes London Weighting Allowance)
Location: Fulham
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits: 30 days of holiday (including...
Deputy Manager - Full Time - Fulham in London employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Full Time - Fulham in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Deputy Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with people in the retail industry. Join groups related to retail management and engage in discussions to showcase your passion and knowledge.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to retail management. Think about how you would handle team dynamics and customer service challenges, as these will likely come up.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the H&T team and making an impact in Fulham.
We think you need these skills to ace Deputy Manager - Full Time - Fulham in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight any leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our team at H&T. Be genuine and let your personality come through.
Showcase Your Team Spirit: We love a collaborative mindset! In your application, mention examples of how you've supported and motivated teams in the past. This will help us see how you can lead our store effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T and its values. Understand their commitment to exceptional customer service and how they support their team. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their mission.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your communication skills and how you’ve fostered a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations in the store. Think about scenarios involving customer service challenges or team dynamics. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
