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For Companies At a Glance
- Tasks: Help customers with queries and provide excellent service in a supportive team.
- Company: Join H&T Group Ltd, a people-first company that values your contribution.
- Benefits: Earn £12.31 per hour, enjoy 30 days holiday, and access private healthcare.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible part-time hours with ongoing training and development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Looking for a part‐time role with a regular schedule and a supportive team? Are you passionate about helping people and delivering great service? We’ve got just the opportunity for you!
Job Details
- Salary: £12.31 per hour
- Location: Bootle
- Hours: 11 to 24 hours per week; Fortnightly rotating shift pattern.
Shift Pattern
- Weekend shifts are a requirement of this role.
- Week 1 – Monday: 3 pm – 7 pm
- Week 1 – Wednesday: 3 pm – 7 pm
- Week 1 – Friday: 3 pm – 7 pm
- Week 1 – Saturday: 9 am – 6 pm
- Week 2 – Tuesday: 3 pm – 7 pm
- Week 2 – Thursday: 3 pm – 7 pm
- Week 2 – Saturday: 9 am – 6 pm
- Week 2 – Sunday: 10 am – 4 pm
About the Role
As a Customer Service Specialist you’ll act as a key liaison between our company and our customers, providing accurate product and service information, resolving queries, and ensuring every interaction is a positive one. You’ll be confident in troubleshooting, gathering feedback, and advocating for our customers when needed.
Key Responsibilities
- Respond to customer enquiries via various channels.
- Provide clear and helpful information about products and services.
- Make recommendations and promote the company.
- Connect customers with stores when needed.
- Feed customer issues back to the wider business.
- Adhere to compliance, training, and company values.
What We Offer
From day one you’ll receive full training and ongoing development. Our benefits include 30 days of holiday (including bank holidays), private healthcare cover, cycle‐to‐work scheme, season ticket loans, staff discounts up to 25% on jewellery and high‐end watches, and incentive schemes that reward your achievements.
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Customer Service Specialist in London employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at H&T Group Ltd. A personal connection can make all the difference in landing that Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to showcase your problem-solving skills. We want to see your passion for helping people shine through!
✨Tip Number 3
Show off your knowledge about H&T Group Ltd during the interview. Familiarise yourself with their products and services, and think about how you can contribute to their mission of delivering great service. It’ll impress them and show you’re genuinely interested!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering great service and making a positive impact on our customers' experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Customer Service Specialist role. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T Group Ltd. Understand their values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Specialist, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or how you would promote a product. Practising these responses can boost your confidence.
✨Showcase Your Passion
During the interview, let your passion for helping people shine through. Share examples of past experiences where you went above and beyond for a customer. This will demonstrate that you’re not just looking for a job, but that you truly care about delivering great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
