H&T Group Ltd. is seeking a Senior Complaints Handler at our Liverpool Support Centre. You will manage complaints from receipt to resolution, investigating complex cases and producing FCA-compliant Final Response Letters.
The role requires strong knowledge of FCA DISP rules and Consumer Duty, with emphasis on delivering fair customer outcomes within FCA timescales. The ideal candidate will have complaints handling experience in financial services, excellent written communication, and the ability
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Senior Complaints Handler: FCA-Driven Resolution Expert in Liverpool employer: H&T Group Ltd
At H&T, we pride ourselves on being a leading pawnbroker and jewellery retailer, offering a dynamic work environment in Tooting where every day presents new opportunities to make a difference. Our supportive culture values diversity and encourages professional growth, with comprehensive training and clear pathways for career advancement. Enjoy competitive pay, generous benefits including holiday flexibility, and the chance to earn performance-based bonuses, all while being part of a passionate team dedicated to exceptional customer service.
