At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £12.75 per hour, increasing after training, plus bonuses and generous holiday.
- Other info: Flexible part-time role with clear career progression and excellent team culture.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No experience needed, just a passion for helping others and a willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Leicester - Melton Rd.
Job Type: Part-time 30 Hours – This will be 4 full days.
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Sales Assistant - Part Time - Leicester - 30 Hours employer: H&T Group Ltd
At H&T, we pride ourselves on being an exceptional employer that values every team member's contribution and fosters a supportive work culture. Located in Leicester, our part-time Sales Assistant role offers not only competitive pay and generous benefits, including 30 days of holiday and opportunities for career progression, but also a chance to be part of a passionate team dedicated to delivering outstanding customer service. With comprehensive training and a commitment to employee growth, H&T is the perfect place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time - Leicester - 30 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show how your passion for helping people aligns with their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone or resolved an issue. Be ready to share these experiences during your interview to demonstrate your genuine interest in people.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you’re serious about the role and respect the company’s image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the H&T team.
We think you need these skills to ace Sales Assistant - Part Time - Leicester - 30 Hours
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share a brief story or example that highlights your customer service skills and genuine interest in making a difference.
Tailor Your CV:Make sure your CV reflects the key responsibilities mentioned in the job description. Highlight any relevant experience, even if it’s not directly in pawnbroking, to show how you can bring value to our team.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your cover letter. A friendly and professional tone will resonate well with us.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them a leading pawnbroker. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've helped others in previous roles or situations. Highlight your passion for delivering great service and how you can make a difference in customers' experiences.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific customer situations. Think about scenarios where you had to resolve issues or provide tailored solutions. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
