At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a leading business with over 285 stores.
- Benefits: Earn a competitive salary, bonuses, and enjoy generous holiday and healthcare benefits.
- Other info: Enjoy a dynamic work environment with opportunities for growth and exclusive discounts.
- Why this job: Make a real impact by helping customers find tailored solutions every day.
- Qualifications: No experience needed, just a passion for people and a willingness to learn.
The predicted salary is between 26363 - 26900 £ per year.
Location: Eastern Ave
Job Type: Full Time – 37.5 hrs, 12 months fixed term contract.
Salary: Starting rate £13.52 per hour (£26,363 per annum) increasing to £13.69 per hour once full training is completed (includes London weighting allowance).
Full flexibility from Monday to Sunday is required. Opportunity to earn up to £2,000 extra each year in discretionary bonuses based on performance against key KPIs.
About the Role
As a Store Colleague at H&T you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly, professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus; ability to speak additional languages is highly valued but not required.
Benefits
- 30 days holiday (including bank holidays) rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Sales Assistant - Full Time - Eastern Ave - 12 Months FTC in Ilford employer: H&T Group Ltd
H&T is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where every team member is valued. With comprehensive training, generous holiday allowances, and performance-based bonuses, employees can thrive in a dynamic environment while enjoying exclusive discounts and benefits. Located on Eastern Ave, this role provides a unique opportunity to engage with customers and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Eastern Ave - 12 Months FTC in Ilford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Sales Assistant - Full Time - Eastern Ave - 12 Months FTC in Ilford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your genuine interest in helping people and your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we’re looking for, especially your customer service skills and willingness to learn.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Sales Assistant role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Sales Assistant at H&T entails. Familiarise yourself with their services, especially pawnbroking and retail sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to discuss your experience with people. Think of examples where you've provided excellent service or resolved issues. Highlight your ability to connect with customers and understand their needs.
✨Demonstrate Your Willingness to Learn
H&T values a strong sense of integrity and a willingness to learn over prior experience. Be ready to talk about how you approach learning new skills and adapting to different situations. Share any past experiences where you’ve successfully picked up new knowledge quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or performance metrics. This shows that you’re engaged and serious about the opportunity, plus it helps you determine if the role is right for you.
