HR Shared Services Specialist

Location: Sutton Support Centre (Hybrid Working)

Contract Type: Permanent

Salary: £37,000 per annum

Department: Human Resources

Join Our HR Team

We are seeking an experienced and customer-focused HR Shared Services Specialist to join our Human Resources team. The succesful candidate must have exereince using Dayforce HR Platform. This is an exciting opportunity for a proactive HR professional who thrives in a fast-paced environment and is passionate about delivering an outstanding employee experience.

ExRYou will play a vital role in ensuring HR processes are delivered efficiently, consistently, and compliantly, while contributing to the ongoing development of HR systems, processes, and continuous improvement initiatives.

What You'll Be Doing

HR Operations & Administration

• Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
• Manage offboarding processes, ensuring a smooth and professional employee departure experience.
• Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
• Maintain accurate employee records and process employee lifecycle changes within HR systems.
• Ensure HR documentation is managed confidentially and in line with GDPR requirements.
• Support the delivery of a consistent, high-quality HR service across the business.

HR Advice & Employee Support

• Act as a first point of contact for employees and managers, providing guidance on HR policies, procedures, and employment-related matters.
• Support managers in handling routine employee issues, applying sound judgement and identifying appropriate escalation routes where needed.
• Build strong relationships with stakeholders and deliver a professional, customer-focused HR service.
• Identify trends in HR queries and recommend improvements to processes, guidance, and self-service resources.

HR Systems & Data

• Support the implementation and ongoing enhancement of HR systems and digital solutions.
• Assist with data migration, validation, cleansing, and system mapping activities.
• Participate in User Acceptance Testing (UAT) to help improve system functionality and user experience.
• Develop user guides and support managers and employees with system adoption and self-service tools.
• Generate reports and analyse HR data to provide meaningful insights.

Continuous Improvement

• Support initiatives that improve HR processes, workflows, and operational efficiency.
• Review and maintain HR procedures and documentation to ensure compliance and best practice.
• Contribute to a culture of continuous improvement across the HR function.

What We're Looking For

Essential Experience & Skills

• Experience using Dayforce, including employee data management, reporting, and analysis.
• Previous experience within a busy HR environment, supporting managers and employees across a broad range of HR matters.
• Experience triaging and managing employee-related queries and issues.
• Strong understanding of HR policies, procedures, and UK employment legislation.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong communication, influencing, and stakeholder management skills.
• High levels of accuracy, attention to detail, and confidentiality.

Why Join Us?

• Competitive salary of £37,500 per annum
• Hybrid working model offering flexibility and work-life balance
• Opportunity to contribute to key HR systems and process improvement projects
• Supportive and collaborative team environment
• Exposure to a broad range of HR activities across the employee lifecycle
• Ongoing professional development opportunities

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and experiences.

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