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- Tasks: Support the Workshop Manager in running and developing the workshop while ensuring top-notch service standards.
- Company: Join a leading watch brand with a focus on quality and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Exciting environment with opportunities to work on diverse projects and build relationships.
- Why this job: Be part of a dynamic team that values your input and fosters professional development.
- Qualifications: 3+ years as a watch technician, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Permanent / Full Time
Department: Swiss Time
Location: Essex
Reports to: Director of Retail (DOR), Operations Manager
Direct Reports: 4+
Role Summary
As a key member of the Swiss Time leadership team, the Assistant Workshop Manager will support and deputise for the Workshop Manager in the day‑to‑day running and strategic development of the workshop. This role ensures that operational flow, service standards, and brand policies are upheld to the highest level while contributing to long‑term departmental growth.
Role Objectives
- Assist in driving the workshop vision and operational strategy.
- Translate strategy into actionable goals for performance and growth, contributing to centre‑wide goal setting, performance management, and annual planning.
- Oversee operations and employee performance, fostering a highly inclusive and supportive culture.
- Ensure effective recruitment, onboarding, development, performance management, and retention across all teams.
- Uphold company, legal, and compliance standards, taking corrective action where required.
Role Responsibilities
- Ensure opening and closing of the centre adheres to Security Policy.
- Assist or train colleagues across all operational areas including diagnostics, materials, casing/polishing, and quality control.
- Work with brand partners on outsourcing projects.
- Support in overseeing workshop operations aligned with business plans and objectives.
- Deliver and monitor high performance across all workshop functions.
- Maintain exceptional levels of customer service in line with service policies.
- Develop and maintain policies and procedures to ensure a safe and healthy working environment.
- Build and maintain trusted relationships with customers, partners, brands, and stakeholders.
- Monitor performance metrics, implement corrective measures, and prepare current and forecasted reports.
- Support development and control of the workshop budget.
- Advise on all operational matters, keeping up to date with industry developments to support continuous improvement.
- Ensure maintenance of all equipment and report issues to the Workshop Manager where necessary.
Skills and Qualifications
- Minimum 3 years’ experience as a watch technician or watchmaker.
- Strong diagnostic skills with the ability to identify and anticipate issues.
- Proven leadership and managerial experience with the ability to motivate and engage teams.
- Excellent interpersonal, communication, and negotiation skills.
- Highly organised with the ability to balance reactive and proactive workloads.
- Strong time‑management skills and ability to coordinate multiple activities simultaneously.
- Sound decision‑making ability, using judgement and data to reach effective conclusions.
Assistant Workshop Manager in Essex employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Workshop Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend workshops, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Assistant Workshop Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and recent projects. We want you to walk in feeling confident and ready to discuss how you can contribute to their workshop vision and operational strategy.
✨Tip Number 3
Showcase your leadership skills during interviews! Be ready to share examples of how you've motivated teams or improved performance in previous roles. We believe that demonstrating your ability to foster an inclusive culture will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you one step closer to that dream job!
We think you need these skills to ace Assistant Workshop Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and managerial experience, as well as any relevant technical skills. We want to see how you can contribute to our workshop vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Assistant Workshop Manager role. Share specific examples of how you've driven performance and fostered a supportive culture in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics or specific outcomes to demonstrate how you've made a positive impact in your past positions. We love seeing how you’ve contributed to growth and operational success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at H&T Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Workshop Manager role. Familiarise yourself with the key responsibilities and objectives outlined in the job description. This will help you articulate how your experience aligns with their needs and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've motivated and engaged teams in the past. Think about specific situations where you’ve successfully driven performance or fostered a supportive culture, as these will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenario-based questions where you might need to demonstrate how you would handle operational challenges or improve service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company’s vision, workshop operations, or team dynamics. This shows that you’re not only interested in the role but also invested in the company’s future. It’s a great way to leave a lasting impression!