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- Tasks: Support customers with enquiries and manage items efficiently.
- Company: Join a dynamic team at STS watch service centre.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a friendly atmosphere.
- Why this job: Gain valuable experience in customer care and administration.
- Qualifications: Team player with attention to detail; Microsoft Office knowledge is a plus.
The predicted salary is between 24863 - 24863 £ per year.
This role will support STS watch service centre to achieve the company’s strategy, to provide customers with both help and advice. To process the items sent to STS in a professional and timely manner. This role will require the successful candidate to have or develop a professional manner when dealing with customers by telephone, in person or email, to be able to enter data with attention to detail, to handle items with care, and follow procedures. A knowledge of Microsoft office applications is advantageous but not essential. Being a team orientated individual will be essential. Full support and training will be given.
Role Objectives
- Manage customer items and enquiries, in a timely manner
- Ensure the correct recording of information
- Check and raise paperwork to send to customers
- Assist in all areas of the administration department as required
Role Responsibilities
- Log items onto the system including customer details and instructions, scanning paperwork
- Create customer accounts
- Review and send estimates via email to customers
- Proceed jobs on customer instructions, noting information and taking payment if required
- Assist with customer enquiries over the telephone
- General office Administration duties
Admin & Customer Care - 6 Month FTC in Essex employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Customer Care - 6 Month FTC in Essex
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the admin and customer care field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to customer service and administration. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or any relevant software, be ready to discuss it. Even if it's not essential, demonstrating your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly into the right hands. Plus, we love seeing candidates who take the initiative to connect with us online.
We think you need these skills to ace Admin & Customer Care - 6 Month FTC in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Admin & Customer Care role. We want to see how your skills align with our needs, so don’t be shy about showcasing your customer service experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through.
Attention to Detail is Key: Since this role involves data entry and handling customer items, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do in our daily tasks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at H&T Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin & Customer Care role. Familiarise yourself with the key responsibilities like managing customer items and enquiries, and processing paperwork. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled customer enquiries in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will highlight your ability to maintain a professional manner while dealing with customers.
✨Demonstrate Attention to Detail
Given the importance of accurately logging customer information and following procedures, be ready to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to stay organised and avoid mistakes, which will show that you take this aspect seriously.
✨Be Team-Oriented
This role requires a team-oriented mindset, so be prepared to talk about your experiences working in a team. Share examples of how you've collaborated with colleagues to achieve common goals or supported others in their tasks. This will help convey that you're a good fit for the company culture.