Store Manager - Full Time - Hayes 2 in England

Overview

Are you a natural leader with a passion for people, performance, and customer service?
Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: £32,704 – £42,605 per annum (Includes London Weighting Allowance)

Location: Hayes

Job Type: Full Time

Flexibility: Full flexibility from Monday to Sunday is required.

Responsibilities

• As a Store Manager, lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards.
• Achieve financial targets, develop your team, and create a positive, inclusive store environment where colleagues feel motivated and well-trained.
• No prior experience with pawnbroking required — comprehensive training programme provided to ensure you feel confident and supported in all aspects of the role.
• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment.
• Multilingual skills are a bonus — due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.

Apply now to join H&T and take the next step in your leadership journey.

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