At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: 30 days holiday, private healthcare, generous discounts, and performance bonuses.
- Other info: Full training provided; no experience needed!
- Why this job: Make a difference every day in a supportive and dynamic team environment.
- Qualifications: Genuine interest in people, integrity, and willingness to learn.
The predicted salary is between 24863 - 26400 £ per year.
About The Role
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required
Qualifications
- Genuine interest in people, strong sense of integrity, willingness to learn, and the ability to adapt in a fast‑paced environment.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Salary: Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.
Location: Ellesmere Port
Job Type: Full‑time 37.5 contracted hours
Flexibility: Full flexibility from Monday to Sunday is required. Opportunity to earn up to £2,000 extra each year in discretionary bonuses based on performance against key KPIs.
Sales Assistant - Full Time - Ellesmere Port employer: H&T Group Ltd
At H&T, we pride ourselves on being a supportive and inclusive employer, where every team member is valued for their unique contributions. Our Ellesmere Port location offers a dynamic work environment with ample opportunities for professional growth, comprehensive training, and a range of benefits including generous holiday allowances and staff discounts. Join us to make a meaningful impact in the lives of our customers while enjoying a fulfilling career in a leading retail and financial services company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show off your passion for helping people and delivering great service, which is exactly what they're looking for.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Maybe role-play with a friend or family member. This will help you feel more confident when it comes to showing that genuine interest in people during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows that you care about the opportunity and are ready to represent H&T as the face of their business.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure we get your details and can consider you for the Sales Assistant role. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Sales Assistant - Full Time - Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share a brief story or example that highlights your genuine interest in customer service and how you can make a difference.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. We want to know how your skills align with what we're looking for, so be specific!
Highlight Your Adaptability:Since no two days are the same at H&T, it’s important to showcase your ability to adapt in a fast-paced environment. Include examples of how you've successfully handled change or challenges in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at H&T Group Ltd
✨Show Your Passion for People
Make sure to express your genuine interest in helping others during the interview. Share examples of how you've provided great service in the past, even if it's not in a retail setting. This will show that you understand the importance of customer care.
✨Demonstrate Adaptability
Since the role involves a fast-paced environment, be ready to discuss how you've adapted to changes or challenges in previous roles. Highlight specific situations where you successfully adjusted your approach to meet customer needs or team goals.
✨Research H&T and Its Values
Familiarise yourself with H&T's mission and values before the interview. Understanding their commitment to integrity and customer service will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you. Consider asking about team dynamics or opportunities for professional growth.
