Adept at leading teams and delivering exceptional customer service, you will join the H&T team as a Deputy Store Manager at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. You will work in Woolwich 3 and support the Store Manager in delivering personalised service to all customers, ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You are paid £29,750 with a London Weighting Allowance and can earn up to £2,400 extra each year in discretionary bonuses, pro‑rated based on performance against key KPIs. The role is Full Time with full flexibility from Monday to Sunday required.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus – being able to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
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Deputy Manager - Full Time - Woolwich employer: H&T Group Ltd
At H&T, we pride ourselves on being a leading pawnbroker and jewellery retailer, offering a dynamic work environment in Tooting where every day presents new opportunities to make a difference. Our supportive culture values diversity and encourages professional growth, with comprehensive training and clear pathways for career advancement. Enjoy competitive pay, generous benefits including holiday flexibility, and the chance to earn performance-based bonuses, all while being part of a passionate team dedicated to exceptional customer service.
