Deputy Store Manager
Location: Wester Hailes - Edinburgh
Job Type: Full Time (37.5 Hours)
Starting Salary: £28,250.00
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all customers and ensure the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
Qualifications and Experience
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- Strong desire to lead, support, and develop others
- Customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus; not required
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via employee perks portal
Apply now and become part of a company that values people, passion, and potential.
