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- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for customer service and previous supervisory experience preferred.
- Other info: Comprehensive training provided with clear pathways for career progression.
The predicted salary is between 26884 - 27500 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store.
At H&T, you will join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £26,884 - £27,500 per annum
Location: Swansea
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you will support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You will play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You will also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time -Swansea employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Full Time -Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out H&T's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or delivered exceptional customer service. We want to hear how you’ve made an impact, so be ready to share those experiences during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about joining the H&T team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager - Full Time -Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about leading a team and making a difference in the community!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the Deputy Store Manager role. We love seeing how your background aligns with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at H&T.
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T. Understand their values, mission, and what makes them a leader in the pawnbroking and jewellery retail industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be expected to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to train and develop others, as this is key to the role.
✨Demonstrate a Customer-First Mindset
H&T values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where your proactive attitude made a difference, and be prepared to share these stories during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if H&T is the right fit for you. Ask about their training programmes or how they support career progression.
