At a Glance
- Tasks: Lead a motivated team and deliver exceptional customer service in a dynamic retail environment.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Make a real impact in your community while advancing your retail career.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 30000 - 35000 £ per year.
Are you ready to take the next step in your retail career?
Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?
Join H&T as a Deputy Store Manager and help shape the future of our store at UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting
Job type: Full Time, 37.5 hours per week.
Flexibility: full flexibility from Monday to Sunday is required.
Potential discretionary bonus up to £2,400 per year, pro-rated.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers.
You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards.
You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
- What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer‑first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer‑facing role.
- Multilingual skills are a bonus.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
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