At a Glance
- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £29,750, 30 days holiday, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for customer service and previous supervisory experience preferred.
The predicted salary is between 29750 - 29750 € per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £29,750 (Includes London Weighting Allowance)
Location: Bow
Job Type: Full Time 37.5 Hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time - Bow employer: H&T Group Ltd
H&T is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive environment where diverse perspectives are valued. As a Deputy Store Manager in Bow, you will benefit from comprehensive training, generous holiday allowances, and performance-based bonuses, all while being part of a passionate team dedicated to delivering outstanding customer service. With clear pathways for career progression and a culture that celebrates contributions, H&T is committed to making a meaningful impact in the local community and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Full Time - Bow
✨Tip Number 1
Get to know the company culture! Before your interview, check out H&T's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your past experiences align with the Deputy Store Manager role, especially around leading teams and delivering exceptional customer service.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've motivated teams or improved customer experiences in previous roles. This will demonstrate your commitment to high standards and your proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Deputy Manager - Full Time - Bow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about leading a team and making a difference in the community!
Tailor Your CV:Make sure your CV is tailored to the Deputy Store Manager role. Highlight any relevant experience in leadership or customer service, and don’t forget to mention any achievements that demonstrate your ability to meet goals.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T and its values. Understand their commitment to exceptional customer service and community impact. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to train and develop others, as this is key to the role.
✨Demonstrate a Customer-First Mindset
H&T values a customer-first approach, so be ready to discuss how you've delivered exceptional service in previous roles. Think of specific situations where you went above and beyond for a customer, and how that experience can translate to the Deputy Store Manager position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and training opportunities. This not only shows your interest but also helps you gauge if H&T is the right fit for you.
