At a Glance
- Tasks: Deliver exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £13.03 per hour, increasing after training, plus bonuses and generous holiday.
- Other info: Enjoy a flexible schedule and opportunities for career progression.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 25407 - 25407 £ per year.
Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference? If so, we'd love to hear from you.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £13.03 per hour (£25,407 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)
Location: Croydon East
Job Type: Full Time - 37.5hrs
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.
Sales Assistant - Full Time - Croydon East employer: H&T Group Ltd
At H&T, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in Croydon East. Our commitment to employee growth is evident through comprehensive training, clear career progression pathways, and generous benefits such as 30 days of holiday, private healthcare, and performance-based bonuses. Join our passionate team where your contributions are valued, and every day presents an opportunity to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Croydon East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what makes them tick. This way, you can show how your passion for helping people aligns with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us see your genuine interest in the role and how excited you are about the opportunity to help customers every day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and appreciate the time they took to meet with you. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Assistant - Full Time - Croydon East
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about delivering great service and making a difference in customers' lives.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Sales Assistant. Highlight any relevant skills or experiences that align with our values and the job description, even if they come from different fields.
Be Authentic:We appreciate honesty and integrity, so be yourself in your application. Share your unique story and what drives you to work in a customer-focused environment. Authenticity goes a long way!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you started on your journey with H&T!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on your customer service skills. Think of examples where you've helped someone or resolved an issue. This will show your genuine interest in helping people, which is key for this position.
✨Show Your Team Spirit
H&T values teamwork, so be ready to discuss how you work well with others. Prepare a few stories that highlight your collaborative spirit and how you’ve contributed to a team’s success in the past. This will demonstrate that you can thrive in their supportive environment.
✨Be Ready to Learn
The job doesn’t require prior experience in pawnbroking, but a willingness to learn is essential. Express your enthusiasm for training and development during the interview. Share any past experiences where you quickly adapted to new roles or learned new skills.
✨Highlight Any Multilingual Skills
If you speak any additional languages, make sure to mention them! H&T appreciates diverse perspectives and multilingual abilities due to their varied customer base. This could set you apart from other candidates and show your value to the team.
