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- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for motivating teams.
The predicted salary is between 31204 - 41105 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we would love to welcome you to H&T as a Store Manager.
At H&T, you will join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £31,204 - £41,105 per annum
Location: Crewe
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro‐rated and based on performance against key KPIs.
About The Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You will be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‐trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‐skilled and customer‐focused
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
- Collaborate with the wider regional team, sharing best practices and supporting overall business success
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues
- Strong verbal and written communication skills
- Proven ability to lead, motivate, and develop a team
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‐facing environment
- Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‐end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Crewe employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time - Crewe
✨Tip Number 1
Get to know the company inside out! Research H&T, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your leadership stories! Think of times you've inspired a team or tackled challenges head-on. We want to hear about your experiences that showcase your ability to lead and motivate others.
✨Tip Number 3
Be ready to discuss customer service scenarios. Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional experiences, which is key for a Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the H&T family and taking your leadership journey to the next level.
We think you need these skills to ace Store Manager - Full Time - Crewe
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams or working in customer-facing roles. We love seeing how your background aligns with our values and the role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Store Manager position. Share specific examples of how you've driven performance and developed your team in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their team. This will show that you're genuinely interested in the role and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved performance. This will help demonstrate your ability to inspire and develop a team, which is crucial for this role.
✨Emphasise Customer Service
Since the role focuses heavily on customer experience, be ready to discuss your approach to delivering exceptional service. Share stories that highlight your commitment to customer satisfaction and how you’ve handled challenging situations in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.