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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Inspire your team and make a real difference in a supportive environment.
- Qualifications: Strong leadership skills and a passion for customer service required.
- Other info: Comprehensive training provided with clear pathways for career progression.
The predicted salary is between 30000 - 42000 £ per year.
About H&T
Location: Canton (Cardiff)
Job Type: Full Time 37.5 Hours
Flexibility: Full flexibility from Monday to Sunday is required.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
About The Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
- Collaborate with the wider regional team, sharing best practices and supporting overall business success
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues
- Strong verbal and written communication skills
- Proven ability to lead, motivate, and develop a team
- Previous experience as a Store Manager or Remote Manager in a financial services or customer‑facing environment
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Canton (Cardiff) employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time - Canton (Cardiff)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Store Manager role at H&T. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching H&T and its values. Understand what makes them tick and be ready to share how your leadership style aligns with their mission. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Store Managers and think about how you can showcase your ability to inspire and develop a team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the H&T family. Let’s get you that Store Manager position!
We think you need these skills to ace Store Manager - Full Time - Canton (Cardiff)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Manager role. Highlight your leadership abilities and any customer service experience, as these are key to what we’re looking for at H&T.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering exceptional customer experiences. Share specific examples of how you've motivated teams in the past, as this will help us see your potential fit with our culture.
Showcase Your Communication Skills: Since strong verbal and written communication is crucial for this role, make sure your application is clear and well-structured. This is your chance to demonstrate how effectively you can convey your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Be ready to discuss how you would foster a positive and inclusive environment at H&T.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service situations. Think of specific scenarios where you’ve dealt with challenges in a retail or customer-facing environment, and be ready to explain your thought process and outcomes.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or growth opportunities within H&T. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
