At a Glance
- Tasks: Lead a motivated team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Competitive salary, 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Passion for leadership, excellent communication skills, and a customer-first mindset.
The predicted salary is between 27443 - 28690 £ per year.
Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £27,443 – £28,690
Location: Canton - Cardiff
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What we’re looking for
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer‑first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer‑facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What we offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time - Canton - Cardiff employer: H&T Group Ltd
H&T Group Ltd is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant community of Canton, Cardiff. With a strong commitment to professional development, comprehensive training, and a supportive work culture, H&T fosters an inclusive environment where every team member can thrive. Enjoy generous benefits, including up to 33 days of holiday, private healthcare, and exclusive discounts, all while making a meaningful impact in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Full Time - Canton - Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at H&T or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching H&T’s values and recent news. Show us you’re genuinely interested in the company and how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or handled a challenging situation. We want to see how you can inspire others as a Deputy Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our passionate team at H&T.
We think you need these skills to ace Deputy Manager - Full Time - Canton - Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy Manager role. Highlight your leadership skills and any relevant experience in retail or customer service. We want to see how you can bring your unique flair to our team!
Show Your Passion:Let your enthusiasm shine through! Talk about why you’re excited about this role and how you can contribute to our store's success. We love candidates who are genuinely passionate about delivering exceptional customer service.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T Group Ltd. Understand their values, mission, and what sets them apart in the retail sector. This knowledge will not only impress your interviewers but also help you align your answers with the company's goals.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be expected to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight your ability to train and develop others, as this is crucial for the role.
✨Demonstrate a Customer-First Mindset
H&T values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where your proactive attitude made a difference, and be prepared to share these stories during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
