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- Tasks: Lead a passionate team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for motivating teams.
- Other info: Comprehensive training provided; no prior experience in pawnbroking required.
The predicted salary is between 32000 - 36000 £ per year.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £32,000
Location: Bridgwater
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £4,000 extra each year in discretionary bonuses, pro‑rated and based on performance against key KPIs.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You will be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required, as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a financial services or customer‑facing environment.
- Multilingual skills are a bonus – our customer base is diverse, and the ability to speak additional languages is highly valued, though not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25 % off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time -Bridgwater employer: H&T Group Ltd
Contact Detail:
H&T Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time -Bridgwater
✨Tip Number 1
Get to know the company inside out! Research H&T, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your leadership stories! Think of times you've inspired a team or tackled challenges head-on. We want to hear about your experiences, so be ready to share those examples that highlight your skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart outfit shows you’re serious about the role and respect the opportunity to join the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Store Manager - Full Time -Bridgwater
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment, so share examples that highlight your passion!
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Store Manager role. Highlight any previous leadership roles or customer-facing experience, and don’t forget to mention your ability to meet targets and develop teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for H&T. Use it to showcase your leadership style, your commitment to high standards, and how you plan to make a difference in our Bridgwater store.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at H&T Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their customer service approach and how they support their team. This will show that you're genuinely interested in the role and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved performance. This will help demonstrate your ability to inspire and develop a team, which is crucial for this role.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer experiences, be ready to discuss your approach to customer service. Share stories that highlight your commitment to meeting customer needs and how you’ve handled challenging situations in the past.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the role. Ask about the team culture, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.