At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £28,250 plus bonuses, 30 days holiday, and generous staff discounts.
- Other info: Comprehensive training provided; flexible working hours and clear career progression.
- Why this job: Make a real impact in your community while growing your retail career.
- Qualifications: Passion for customer service and leadership; previous supervisory experience preferred.
The predicted salary is between 28250 - 28250 £ per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £28,250.00
Location: Bridgwater
Job Type: Full Time 37.5 Hours
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
A DAY IN THE LIFE OF A H&T STORE
Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer-first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer-facing role.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high-end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Deputy Manager - Full Time - Bridgwater employer: H&T Group Ltd
H&T Group Ltd is an excellent employer, offering a vibrant work culture in Brixton, London, where you can thrive as a Customer-First Store Associate. With comprehensive training and clear opportunities for career progression, you'll be part of a supportive team that values your contributions and fosters personal growth, all while enjoying competitive bonuses and a dynamic retail environment.
