At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Starting salary of £29,750, plus bonuses, 30 days holiday, and generous staff discounts.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real impact in your community while growing your retail career.
- Qualifications: Passion for customer service and leadership; previous experience preferred but not required.
The predicted salary is between 29750 - 29750 € per year.
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Starting Salary: £29,750.00 | Location: Bolton | Job Type: Full Time 37.5 Hours | Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About the Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
- Drive performance and support the team in achieving key financial targets
- Collaborate with the wider area team, sharing insights and best practices to support overall business success
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences
- Excellent verbal and written communication skills
- A strong desire to lead, support, and develop others
- A customer-first mindset with a proactive attitude
- Previous supervisory or management experience in a financial services or customer-facing role
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Deputy Manager - Full Time - Bolton employer: H&T Group Ltd
H&T is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work environment in Bolton. As a Deputy Store Manager, you will benefit from comprehensive training, clear career progression pathways, and a generous benefits package, including up to 33 days of holiday and significant staff discounts. Join a passionate team at the UK's leading pawnbroker and make a meaningful impact in your local community while enjoying a rewarding retail career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Full Time - Bolton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Deputy Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow H&T on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities or company news that could give you an edge.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the H&T team and ready to make an impact in your local community.
We think you need these skills to ace Deputy Manager - Full Time - Bolton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for retail and customer service right from the start. Use your application to highlight any experiences that showcase your passion for leading teams and delivering exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Deputy Store Manager role. Highlight relevant skills and experiences that align with our job description, especially those related to team leadership and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for H&T. Share specific examples of how you've motivated teams or improved customer experiences in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with H&T!
How to prepare for a job interview at H&T Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research H&T and its values. Understand their commitment to exceptional customer service and community impact. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to train and develop others, as this is key to the role.
✨Demonstrate a Customer-First Mindset
H&T values a customer-first approach, so be ready to discuss how you've delivered exceptional service in previous roles. Think of specific situations where you went above and beyond for a customer, and how that positively impacted your team or store.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
