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For Companies At a Glance
- Tasks: Lead daily operations, manage projects, and ensure high-quality service delivery.
- Company: Growing maintenance and construction business with a supportive team culture.
- Benefits: Competitive salary, autonomy in role, and opportunity to shape the business.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in operations or project management, strong leadership skills required.
- Other info: Opportunity for career growth and to influence the future direction of the company.
The predicted salary is between 36000 - 60000 £ per year.
HSTG Maintenance Contracts Limited t/a SJG Maintenance is a growing maintenance and small construction business delivering high-quality, reliable services across residential and commercial projects. As we continue to scale, we are seeking an experienced Operations Manager to take ownership of day-to-day operations and ensure the business runs efficiently, profitably, and professionally. This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced environment, is comfortable managing multiple priorities, and takes accountability seriously.
The Role
You will have end-to-end responsibility for operational performance across the business. Acting as the central link between ownership, the office, and the field teams, you will ensure projects are delivered on time, within budget, and to a high standard. You will be responsible for operational execution, people management, cost control, and continuous improvement as the business grows.
Key Responsibilities
- Lead and manage the office team while overseeing site operatives and subcontractors
- Plan, coordinate, and deliver multiple maintenance and small construction projects concurrently
- Schedule and optimise labour, vehicles, and jobs on a daily and weekly basis
- Act as the primary operational liaison between ownership, staff, suppliers, and clients
- Track and control job costs, materials, labour, and supplier spend
- Manage operational budgets and maintain strong cost discipline
- Ensure efficient utilisation of staff, vehicles, and resources
- Resolve operational issues quickly in a live, high-pressure environment
- Maintain high standards of safety, quality, and customer service
- Improve systems, processes, and workflows to support business growth
- Produce regular operational and financial performance reports for ownership
Key Performance Indicators (KPIs)
You will be accountable for meeting and reporting against agreed monthly targets, including but not limited to:
- Monthly revenue and gross margin
- Labour productivity and efficiency
- Job profitability and cost control
- Vehicle utilisation and downtime
- On-time project completion
- Rework and defect reduction
- Safety, compliance, and incident performance
What We're Looking For
- Minimum 2 years proven experience in operations, project, or site management
- Background in maintenance, construction, trades, or a related industry
- Strong leadership and people-management capability
- Sound financial and commercial awareness
- Calm, decisive, and effective under pressure
- Comfortable managing competing priorities and changing demands
- Practical, solutions-focused mindset with strong accountability
- Clear, confident communicator with staff, suppliers, and ownership
- Technically confident and comfortable using operational systems and tools
What We Offer
- A senior leadership role within a growing, stable business
- Genuine autonomy and trust to run operations and drive performance
- Competitive salary, dependent on experience
- Supportive ownership and a practical, no-nonsense team culture
- Opportunity to shape systems, standards, and the future direction of the business
Operations Manager in Rugby employer: HSTG Maintenance Contracts Ltd
Contact Detail:
HSTG Maintenance Contracts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Rugby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This way, you can tailor your answers to show you're the perfect fit for their team and can handle the fast-paced environment they thrive in.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or resolved operational issues in high-pressure situations. This will demonstrate that you can take accountability and drive performance effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s see what you’ve got!
We think you need these skills to ace Operations Manager in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership experience and any relevant projects you've managed, as we want to see how you can contribute to our growing business.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've successfully managed operations in the past and how you can help us maintain high standards across our projects.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've resolved operational issues under pressure. We love candidates who can think on their feet and come up with practical solutions, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HSTG Maintenance Contracts Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of HSTG Maintenance Contracts Limited. Familiarise yourself with their projects, processes, and any recent news about the company. This will help you demonstrate your genuine interest and show that you're ready to take ownership of their operations.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes. Be ready to discuss how you can apply these skills to enhance the performance of their office and site teams.
✨Be Ready for Problem-Solving Scenarios
Expect to face situational questions that test your ability to handle operational challenges. Think of specific instances where you've had to resolve issues under pressure. Highlight your practical, solutions-focused mindset and how you can maintain high standards even in a fast-paced environment.
✨Understand Financial Metrics
Since you'll be responsible for cost control and budget management, brush up on key financial metrics relevant to operations. Be prepared to discuss how you've tracked job costs, managed budgets, and improved profitability in previous roles. This will show that you have the commercial awareness needed for the position.
