At a Glance
- Tasks: Provide on-site servicing, repairs, and calibrations for food testing equipment.
- Company: Join a dynamic team focused on quality customer support in the food industry.
- Benefits: Company vehicle, competitive salary, and opportunities for travel and training.
- Other info: Field-based role with regular customer visits and excellent career growth potential.
- Why this job: Make a real difference by ensuring food safety and quality through your technical skills.
- Qualifications: Experience in a similar role and a relevant qualification in electronics or electro-mechanical systems.
Job Purpose
To provide servicing, repairs and calibrations for customers’ food testing equipment, as required and in accordance with the manufacturer’s specifications.
Duties and Responsibilities
- Provide on-site servicing, repairs and calibration as required.
- Complete installations, commissioning and training where required.
- Ensure equipment is calibrated to traceable standards.
- Liaise with the Service Manager and Service Coordinator to prioritise and plan work schedules.
- Assist with in-house quality assurance, repairs and servicing for customer and company equipment and products.
- Assist with laboratory services, including sample testing and application development.
- Manage allocated stock of parts and consumables.
- Follow technical process procedures in line with ISO requirements and provide advice accordingly.
- Assist with technical support responses to customers.
- Ensure documentation is completed promptly and accurately.
- Adhere to all relevant customer site procedures.
- Complete customer visits in line with agreed schedules and procedures.
- Adhere to all company policies and procedures.
- Carry out any other relevant duties as required.
Person Specification
Essential
- Proven experience in a similar role.
- A relevant qualification in electronic and/or electro-mechanical systems.
- Good working knowledge of computing and software, including programming and debugging.
- Ability to work as part of a team and to plan and work on your own initiative.
- Excellent attention to detail.
- Ability to diagnose faults and solve problems.
- Good planning skills.
- Excellent customer interaction skills.
- Ability to manage your own time and workload.
- Ability to work under pressure.
- Full UK driving licence.
Desirable
- HND qualification or above in engineering, electronics and/or software.
- Experience with PLC and SCADA/HMI systems.
Dimensions of the Role
Occasional visits abroad are required for customer visits and supplier training. Overnight stays average four per month.
Working Conditions
This is a field-based role involving regular customer visits, predominantly in the North of the UK, with coverage of the whole of the UK and Northern Ireland when required. A company vehicle is provided.
Customer Support Engineer in Warrington employer: HST Hiring Group
Assured Hire offers a unique opportunity for individuals seeking flexible, commission-based work that fits alongside existing commitments. With a supportive culture and transparent commission structure, employees can leverage their networks to earn uncapped commissions while contributing to a dynamic recruitment service that prioritises client satisfaction. This role not only allows for personal growth through increased involvement in the recruitment process but also fosters meaningful connections within various industries across the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HST Hiring Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HST Hiring Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HST Hiring Group:Your cover letter is your chance to shine! Tell us why you want to work at HST Hiring Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HST Hiring Group!
How to prepare for a job interview at HST Hiring Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
