At a Glance
- Tasks: Welcome customers, recommend tools, process hires, and manage reservations.
- Company: Join HSS, a trusted tool hire specialist with a modern twist.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Ideal for those looking to learn about tools and equipment in a friendly environment.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 35000 - 35000 £ per year.
Company Description
HSS: The Hire Service Company is the original tool and equipment hire specialist, established in 1957 and refreshed with a modern focus in 2024.
The company is committed to providing reliable hire solutions backed by knowledgeable, friendly service.
Team members work closely with customers to understand their needs and offer practical, safe equipment recommendations.
HSS values a human touch in every interaction, creating a supportive environment for both customers and colleagues.
Joining HSS means being part of a long-standing brand that continues to evolve and invest in its people.
Role Description
The Counter Sales role at HSS is a full-time, on-site position based in Hounslow.
In this role, you will welcome customers at the hire counter, discuss their project or business needs, and recommend suitable tools and equipment.
You will prepare quotes, process hire agreements, handle payments, and manage reservations and returns in the system.
The role involves maintaining product knowledge, explaining equipment features and safety information, and ensuring the counter area and showroom are well-presented.
You will work with colleagues to meet sales targets, support stock checks, and provide a consistent, customer-focused experience.
Qualifications
- Strong Communication and Customer Service skills to engage with customers, understand their needs, and provide clear, helpful information.
- Proven Sales capability, with the ability to recommend products, close hires, and support basic Sales Management activities such as meeting targets.
- Experience delivering or supporting Training for customers or team members on product use, safety, or sales processes.
- Basic IT and point-of-sale system proficiency, including handling transactions, bookings, and customer records.
- Ability to work on-site in Hounslow, including standing for periods and handling light to moderate manual tasks related to equipment hire.
- Previous experience in retail, trade counter, hire, or similar customer-facing environment is beneficial.
- Knowledge of tools, equipment, or construction-related products is an advantage, with willingness to learn and expand product expertise.
- #J-18808-Ljbffr
Counter Sales in Hounslow employer: HSS: The Hire Service Company
HSS is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to grow in the Counter Sales role. With a commitment to employee development and a focus on customer satisfaction, team members enjoy opportunities for training and skill enhancement while being part of a well-established brand in Hounslow. The company fosters a friendly environment where every interaction is valued, ensuring that employees feel appreciated and motivated.
Contact Details:
HSS: The Hire Service Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales in Hounslow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HSS: The Hire Service Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HSS: The Hire Service Company!
We think you need these skills to ace Counter Sales in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HSS: The Hire Service Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HSS: The Hire Service Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HSS: The Hire Service Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HSS: The Hire Service Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
