Sales Executive in Manchester

A typical day as a Sales Executive involves playing a key part in keeping things moving for our customers, suppliers and colleagues. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better. You’ll be trusted to get stuck in, make decisions, and see things through.

What you’ll be doing:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact.
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction.
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it.
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions.
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment.

What you’ll bring:

• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach.
• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness.
• Resilience and tenacity.
• Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met.
• Experience handling inbound phone inquiries and providing first-class customer service.
• An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.

Most importantly, you’ll bring the mindset of a Pro:

• You take ownership.
• You communicate clearly.
• You work collaboratively.
• You look for better ways to do things.
• You see things through properly.

What you’ll get back:

• 25 days holiday plus bank holidays.
• Your birthday off every year to spend how you want.
• Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages.
• Flexible and hybrid working.
• Free onsite gym at head office.
• Training and development opportunities to keep growing your skills and career.
• Discounts and cashback through our perks platform.
• Flexible benefits including Cycle to Work and Holiday Buy.

What it’s like here:

At HSS ProService, we’re here to take the friction out of hire. We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace. The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform:

We’re not all the same, and that’s what makes us stronger. Great ideas come from different people, different experiences and different ways of thinking. Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you. Not sure you tick every box? Apply anyway.

If you have questions about the role or recruitment process, email ProCareers@hss.com and one of the team will help you out.